Delivery Costs

We know that delivery time and cost is really important to our customers.

Standard UK delivery is FREE. For UK customers please allow 3-5 working days for your delivery to arrive.
If you require your goods sooner you can choose the express delivery.

Please note that all international deliveries can be liable for local customs and sale tax and we are not liable for this cost. Any delays that occur at customs are not within our control.

For delivery prices please see the chart below:

 

Returns and Exchanges Policy

Olea London offers a hassle free returns policy for exchange or a full refund (excluding postage of £2.50 which will be taken from the refund). A full refund will be given if the shoes are damaged in the post or faulty. If you want to replace the shoes for a different size, the customer is responsible for the return postage cost and P&P for the replacement shoes (£2.50 per pair). 

Simply send an email to info@olea.london with your order number and the reason for exchange or refund. We will then reply back with a Return Merchandise Authorization (RMA) number and help you every way we can. Please note you can not return shoes without RMA number. All orders returned without a RMA number will be charged an admin charge of £2 and deducted from your refund.

Please return unworn shoes enclosing receipt and return reference number within 14 days from the date of purchase.

All returned items must be sent back in the condition that you received them: unworn, unused, complete and still in the original packaging. 

We advise customers to obtain proof of postage when returning goods, as we are unable to take responsibility of returned goods lost in transit. 

These terms & conditions are in addition to your statutory rights as a consumer which remain unaffected.

 

Gift Wrapping

We are pleased to offer an additional gift wrapping service for £2.50 charge. All items will be wrapped in beautiful tissue paper with a gift tag and hand-tied with jute twine to make it extra special for that personal touch.

 

Privacy Policy

We are committed to protecting your personal information and storing it securely at all times.

How does Olea London keep your personal information secure?

No card payment information is entered on our site. Instead, all card payment information is entered and verified on WorldPay.com when you check out. WorldPay.com uses SSL security technology to encrypt and protect the payment card information you enter (notice the pad lock in your browsers address bar).

Once completed successfully, WorldPay notifies us of your payment, and returns you back to our site without informing us of your card payment details. This ensures your payment card details are secure and safe.

For more details about WorldPay privacy policy please click here.

What personal information does Olea London collect?

You only enter the bare minimum amount of personal information on our site; Name, Address and Email Address. You don't enter any phone numbers or date of birth, and all payment card information is entered on WorldPay.com.

How is my personal information used?

We only use your personal information for the purpose of processing your orders. We will never sell or share your personal information with a third party.

How do you use Cookies?

"Cookies" are small data files that your browser stores on your computer's hard drive. Olea London uses cookies to personalise your visit and to allow you to move seamlessly from page to page without having to re-enter the same information on every page. Without cookies, items added into your shopping basket would disappear when you move to a difference page.

For more information about cookies and how to enable them in your browser please click here.

 

Payment Methods

We accept the following credit / debit cards:

  • Visa Credit
  • Visa Debit
  • V.me by Visa
  • MasterCard Credit
  • MasterCard Debit
  • JCB
  • Visa Electron
  • Maestro